We offer a 30-day change-of-mind return policy from the date of receipt. Goods must be as-new with all seals intact, or a 30% processing fee will apply. The refund amount is based off the current retail price or the purchase price, whichever is lower. Policy excludes clearance items, special orders, external graphics cards, internal opened graphics cards, OEM products, software, assembled systems (Custom computers), laptops, opened mice, keyboards and gaming controllers, opened wearable devices, gaming chairs, used/installed items, damaged items, items with incomplete or damaged packaging. Return shipping costs are the responsibility of the buyer. Goods must be returned to LCC within 14 days of the return being approved. Items that do not meet these requirements will be returned at the expense of the buyer.
Any cancellation of custom computer orders requires a 30% restocking fee if we have indicated your parts have already been ordered. If parts have not been ordered, it is up to our discretion.
In order to obtain a refund, exchange or to repair a product purchased from LCC, including those products which carry a manufacturer's warranty, you must have clear proof of purchase; typically, a receipt or invoice. Original shipping costs for the product are non-refundable as this service has been provided in full.
To return your product (including warranty returns for faulty products, or where you have been sent the wrong item), please email us at hello@lakescustom.com.au to obtain a return shipping address.
When we receive your product, we will assess whether the product has a fault and can be accepted as a warranty claim. We may be required to consult with the manufacturer or their repair agent to determine the fault and resolution. If we have to send your product to the manufacturer or their repair agent, we will ask them to assess the product and provide their assessment within a reasonable timeframe. Where the assessment finds that there is no fault with the product, or that the product has been damaged due to use of the product by you for a purpose for which it is not intended, outside its recommended parameters or specifications, or circumstances otherwise beyond our control, we may require, at our option, that you compensate us for any fees incurred by us in relation to the assessment. Once your product assessment is completed, we will inform you whether your warranty claim is accepted, whether we will repair, replace or refund your product.